Returns & Exchanges

Your return window

You can cancel any order within 14 days of receiving it under UK consumer law. We go further: you have 30 days to return unworn jewellery in its original pouch and box for a full refund of the item price. This sits alongside, and does not replace, your statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Condition we accept

• Unworn and undamaged, as if you had tried it on in a shop.
• In the original pouch and box, with any inserts included.
• For hygiene reasons, earrings must be unworn and still sealed.
• Personalised or made-to-order items (for example engraved pieces) can't be returned unless they're faulty, as allowed by the Consumer Contracts Regulations 2013.

How to return

• Email hello@signedbyyou.co.uk with your order number. We'll send a prepaid Royal Mail returns label within one working day.
• Repack the piece in its pouch and original box inside a padded envelope or outer box, attach the label and post it at any Post Office.

Refund timelines

Refunds go back to your original payment method within 14 days of us receiving the item.

Refunds cover the price you paid for the item. Original delivery charges are refunded only when the entire order is returned within 14 days of delivery, or when the item was faulty or incorrectly sent.

Exchanges

For a different size, such as a bracelet or ring size, tell us what you want when you request the return. We reserve it for seven days and post it free of charge as soon as your original arrives. If it sells out before then, we refund you in full.

Faulty or wrong item

Tell us within 30 days and we'll replace it or refund you in full, including delivery. This doesn't affect your statutory rights under the Consumer Rights Act 2015.